Australia's Trusted NFP, NGO & NDIS Digital Partner — Since 2008 Websites and AI tools that amplify your mission — for NFPs, NGOs & NDIS providers Reduce admin, reach more people, and do more with less — we know how

Since we founded Joomstore in 2008, the NFP and NGO sector has been central to our work. We have built complex digital solutions for national NFPs, international NGOs, indigenous cultural organisations, multilingual community groups and NDIS service providers. Some of our NFP clients have been with us for close to a decade — that's not an accident, it's the result of genuinely understanding the sector and delivering solutions that hold up over time.

We work with the full spectrum — from small community associations and volunteer-run organisations through to national NFPs with complex multi-stakeholder digital ecosystems and international NGOs with multilingual requirements. Specific sectors include health and disability (including NDIS providers), women's organisations, indigenous and cultural organisations, education providers, environmental groups, and membership-based community organisations.

This is one of the most impactful things we do for NFP clients right now. Depending on your organisation, we look at AI-assisted content generation for newsletters and social media, automated donor communication sequences, intelligent intake forms that pre-populate service plans, chatbots that handle common member or client enquiries without staff involvement, and automated reporting that replaces hours of manual data compilation. The starting point is always your specific bottlenecks — we assess where your team loses the most time and recommend the highest-ROI integrations first. Talk to Noah about your admin challenges.

Yes — and for organisations serving people with disability, this is non-negotiable. We build to WCAG 2.1 compliance as a standard deliverable on all NFP and NDIS projects, not an optional extra. Our work with MND NSW included a full WCAG 2.1 compliant rebuild in 2025 that received strong feedback across their organisation. For many of your clients and members, accessibility isn't a nice-to-have — it's essential to being able to use your services at all. Read the MND NSW case study.

Absolutely — and it's one of our specialties. We built the full digital platform for Soroptimist International, a global women's organisation, including custom membership management, chapter structures, governance workflows, event management, secure payments and complex reporting. If your organisation needs granular user permissions, multi-level access control, or sophisticated governance processes built into your website, this is exactly the kind of work we excel at. Read the Soroptimist International case study.

Yes. We integrate secure donation systems with multiple payment options, recurring giving, campaign-specific landing pages, and automated tax-receipt delivery. We also focus on the user experience of the donation journey — reducing friction and drop-off to maximise conversion from every fundraising campaign. Our work with MND NSW included a complete overhaul of their online donation experience with measurable results. Get in touch to discuss your fundraising goals.

Yes. NDIS providers have specific requirements around client intake, service agreement management, document handling, staff portals, and the communication of services to potential participants and their support coordinators. We build secure, purpose-designed portals and websites that reflect the NDIS service framework, reduce administrative overhead, and make it easy for participants to find and engage your services. Data privacy and security are always treated as primary requirements on NDIS projects. Talk to us about your NDIS digital needs.

Yes — multilingual websites are a core capability. We have built and maintained multilingual platforms for organisations including Billings.LIFE, supporting content management across multiple language groups with careful message control and a user-friendly interface that empowers non-technical staff to manage content without developer involvement. Read the Billings.LIFE case study.

Yes — and for NFPs especially, ongoing maintenance is critical. An out-of-date or compromised website can damage the trust of donors, members, and the communities you serve. Our maintenance plans include proactive security updates, regular backups, performance monitoring, and priority support. Our 9+ year partnership with MND NSW is a good example of what long-term NFP maintenance looks like in practice. Learn about our maintenance plans.

Yes. Many eligible NFPs and charities can access up to $10,000 USD per month in free Google Ads spend through the Google Ad Grants program. We manage Ad Grants campaigns for NFP clients, ensuring compliance with Google's requirements while maximising the value of the grant. We also provide SEO services tailored to NFP search intent — the language your potential donors, volunteers, members and clients actually use when searching for organisations like yours. Ask us about Google Ad Grants eligibility.

Because we genuinely know the sector, and we have the track record to prove it. We are not a generalist agency that occasionally works with NFPs — the not-for-profit and community sector has been central to our work since 2008. We understand budget constraints, governance requirements, stakeholder complexity, and the importance of getting it right for the communities you serve. Our NFP clients stay with us for years because we deliver, we communicate clearly, and we are genuinely invested in their success. Get in touch with Noah for a no-obligation conversation.